Privacy Policy
How We Handle Your Information
This Privacy Policy describes how Sandeep K Apps and its affiliates collect, use, share, protect, or otherwise process your personal data through www.sandeepkapps.com and related services. We do not offer products or services outside India through this Platform, and your personal data will primarily be stored and processed in India.
By visiting the Platform, providing your information, or availing any product or service, you agree to this Privacy Policy, the Terms of Use, applicable service terms, and the laws of India, including applicable data protection and privacy laws.
Information We Collect
- Name, date of birth, address, telephone or mobile number, and email ID.
- Identity or address proof information shared by you, where required.
- Payment instrument information, bank details, or other sensitive data with your consent.
- Biometric or physiological information only when required for opted-in Platform features.
- Behaviour, preferences, transaction details, and information you choose to provide.
You may choose not to provide certain information by not using a particular service or feature. If a third-party business partner collects your personal data directly, their privacy policy will apply.
How We Use Information
We use personal data to provide requested services, assist sellers and business partners, handle and fulfil orders, improve customer experience, resolve disputes, troubleshoot problems, share updates and offers, customise your experience, detect and prevent fraud or other unlawful activity, enforce terms, and conduct marketing research, analysis, and surveys. Where we use your data for marketing, we will provide an option to opt out.
Sharing of Information
We may share personal data internally with group entities, corporate entities, and affiliates to provide access to services and products. We may also disclose personal data to sellers, business partners, third-party service providers, logistics partners, payment instrument issuers, reward programs, payment providers, government agencies, law enforcement agencies, or third-party rights owners when required for service delivery, legal compliance, fraud prevention, enforcement of agreements, or protection of rights and safety.
Security Precautions
We adopt reasonable security practices and procedures to protect personal data from unauthorised access, disclosure, loss, or misuse. However, transmission of information over the internet cannot always be guaranteed as completely secure. Users are responsible for protecting their login and password records.
Data Deletion, Retention, and Rights
You may request account deletion through Platform settings where available, or by writing to us using the contact details below. Account deletion may be refused or delayed if there is a pending grievance, claim, shipment, transaction, or service requirement.
We retain personal data only as long as required for the purpose for which it was collected or as required by applicable law. We may retain data when necessary to prevent fraud, future abuse, or for legitimate purposes, and may continue to retain anonymised data for analytics and research. You may access, rectify, and update your personal data through Platform features where available.
Consent and Changes
By using the Platform or providing information, you consent to collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. You may withdraw consent by writing to the Grievance Officer with the subject line "Withdrawal of consent for processing personal data". Withdrawal will not be retrospective and may affect access to services where information is necessary.
We may update this Privacy Policy from time to time to reflect changes to our information practices. Please review this page periodically for updates.